Terms & Conditions
These Terms & Conditions apply to the use of the Velout website and the purchase of products from VELOUT LTD. By using this website, you agree to these terms.
Company Information
VELOUT LTD
Company Number: 14276598
VAT Number: GB504131741
Registered Office Address:
Office 5, Sturminster House
Bath Road
Sturminster Newton
Dorset
England
DT10 1AS
About Us
VELOUT LTD is a UK-based online retailer supplying a range of household, lifestyle, office, pet, sports, and consumer products.
Orders
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel orders where necessary, including in cases of pricing errors, suspected fraud, or stock issues.
Pricing
All prices shown on our website are listed in GBP (£).
We aim to ensure pricing is accurate, however errors may occasionally occur. If a pricing error is identified, we reserve the right to cancel the order and issue a refund where applicable.
Payment
Payments must be completed at checkout using one of our accepted payment methods.
Transactions are processed securely through third-party payment providers.
Shipping & Delivery
Delivery times are estimates only and may vary depending on location, courier delays, or stock availability.
VELOUT LTD is not responsible for delays caused by third-party delivery providers.
Returns & Refunds
Customers may return eligible items in accordance with our Returns Policy.
Items must generally be returned unused and in their original packaging unless faulty.
Product Information
We aim to ensure product descriptions and images are accurate. However, minor differences in colour, packaging, or appearance may occur.
Liability
VELOUT LTD shall not be liable for indirect or consequential losses arising from the use of this website or products purchased from it.
Nothing in these terms excludes rights provided under UK consumer law.
Intellectual Property
All website content including logos, text, and images remain the property of VELOUT LTD unless otherwise stated.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Contact
For any questions regarding these Terms & Conditions, please contact:
Last updated: June 2026