Shipping & Returns

UK Shipping

We aim to dispatch all orders as quickly as possible from within the United Kingdom.

Estimated delivery times are typically between 2–5 business days depending on the product and delivery location.

Delivery times are estimates only and may occasionally vary due to courier delays or periods of high demand.

Shipping costs are calculated at checkout where applicable.

Order Processing

Orders are generally processed Monday to Friday during normal business hours.

Once your order has been dispatched, you may receive tracking information where available.

Returns

We hope you are happy with your purchase. However, if you wish to return an item, please contact us within 30 days of delivery.

Returned items should be unused, in their original packaging, and in a resalable condition unless faulty.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us as soon as possible with your order number and photos of the issue where applicable.

We will work to resolve the issue promptly through replacement, refund, or other appropriate resolution.

Refunds

Once returned items have been received and inspected, refunds will be processed back to the original payment method where approved.

Processing times may vary depending on your payment provider.

Contact

For any shipping or returns enquiries, please contact:

help@velout.uk